Service Systems Management and Engineering: Challenges in the New Millennium

Recognizing a growing need for service engineering to be taught at the college level, this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises. It addresses broad-based concepts, skills, and capabilities, including creative thinking and innovations in services. A reliable assistant for students studying this field, Service Systems Management and Engineering supplies all the necessary tools to foster learning in this field.