What are the right rules for the coffee machine at work?
Why do husbands drink straight from the milk carton?
Why are so many retail assistants rude?
This book answers all - and, more importantly, explains the proper responses to - the most common irritations. Whether you are the matriarch of an unruly family trying to keep order, or an office worker just trying to figure out how to deal with pushy or messy colleagues, this is a book for you.