Business Etiquette For Dummies, 2nd Ed

Over 25 percent new and revised material that covers the proper rules and procedures for dealing with people in a business environment

Much has changed in the world of business etiquette since the first edition of this book was published. This must-have resource offers step-by-step, hands-on tips and advice on saying and doing the right thing in every situation in today's global, high-tech society. Readers will discover how to make a great first impression and maintain it, deal with bad managers and difficult personalities, minimize hindrances presented by e-mail and other technologies, craft clear and effective communications in the workplace, navigate cultural differences when traveling abroad for business, entertain overseas clients or colleagues, and much more.