Help / FAQ / I am pre-ordering a product, will you send the order together?

When shipping pre-ordered products along side current available items, QBD will send the entire order when the pre-ordered item is available for shipping. This means that your order will not be sent in separate shipments unless previously requested. If you would like the available items sooner we recommend placing separate orders so the pre-order is on its own. If you have not placed a separate order and need the available products, please contact our online team.

We receive our stock directly from the supplier, occasionally there are manufacturing delays, stock exhaustion or release date push backs that are out of our control. We will do our best to communicate these delays and endeavour to get your order out as soon as possible.

If you require further assistance, please feel free to contact us via the following methods:

RRP refers to the Recommended Retail Price as set out by the original publisher at time of release.
The RRP set by overseas publishers may vary to those set by local publishers due to exchange rates and shipping costs.
Due to our competitive pricing, we may have not sold all products at their original RRP.