Help / FAQ / I have received my order and something is wrong.

I have received the wrong product / I'm missing an item from my order
We're so sorry to hear that something is missing or the product you received is not what you ordered! Please get in contact with us and we will be able to sort this out immediately.

My product arrived damage
Our apologies that your order arrived in less than perfect condition! If you get in contact with us we will be able to advise instructions on what to do next.

If you require further assistance, please feel free to contact us via the following methods:

RRP refers to the Recommended Retail Price as set out by the original publisher at time of release.
The RRP set by overseas publishers may vary to those set by local publishers due to exchange rates and shipping costs.
Due to our competitive pricing, we may have not sold all products at their original RRP.