A QBD Books VIP program member account must be used at the time of the online order for credit to be automatically earned.
Credit for online purchases will be allocated to a QBD Books VIP member’s account when the order has been finalized and dispatched. This means that you will not see your credit from the purchase until the full order has been completed.
If you have made a purchase and the credit has not added to your account after dispatch, please contact our loyalty team here with your card number and order details and we will investigate for you.
If your account was not linked at the time of purchase, please contact us. Online purchases can be added to your VIP transaction history to earn you credit if your VIP membership was active at the time of purchase.
