Held Credit is always linked to online ordering.
VIP Members can use VIP Credit for online purchases, however online orders can be cancelled before dispatch.
When a member uses their credit for an online purchase, that credit remains in their account under a ‘held’ state until the order has fully dispatched. Once the order has dispatched, the Held Credit will disappear from the account as it has now been used.
Likewise, if the order is cancelled prior to dispatch, the Held Credit will return to the current credit for use without disappearing from the account.
If you notice Held Credit in your account and are unsure of why it is there, please contact us here with your VIP Membership details and our loyalty team can provide further information.
