* This book is comprehensive in nature, challenging in concept, written in the context of the current and future situation faced by public services and informed by relevant academic research findings where available. * Grounded in practical experience in public services policy and implementation. * Incorporates consideration of practices in other countries. * The authors have extensive experience of academic research, policy development and publications, coupled with extensive direct experience of public services, at a senior level, in the areas that they write about.
