Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most by Douglas Stone


ISBN
9780670921348
Published
Released
02 / 01 / 2012
Binding
Paperback
Pages
352
Dimensions
129 x 198 x 21mm

Updated 10th Anniversary Edition

Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go.

Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen.

Difficult Conversations gives you the know-how to tackle even the most challenging exchanges.

With a foreword by Roger Fisher, author of Getting to Yes
24.99

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