129 x 198 x 21mm
Updated 10th Anniversary Edition
Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go.
Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen.
Difficult Conversations gives you the know-how to tackle even the most challenging exchanges.
With a foreword by Roger Fisher, author of Getting to Yes