Dimensions
154 x 234 x 29mm
'I didn't realise my life had been hijacked until a year after it happened.' That's Mandy Johnson's take on her introduction into the world of Flight Centre Limited u the travel company that divides its workforce into 'families', 'villages' and 'tribes', and repays the commitment in full with an organisation-wide system of incentives based on outcomes. From its origins as a double-decker tour outfit in 1973, FCL has morphed into a billion-dollar ASX-listed global company. It revolutionised the Australian travel industry, only to have to then face conflicts such as the Gulf War, September 11, SARS and the Iraq War u all of which wreaked havoc in travel and tourism worldwide. And each time the company has come back stronger than before. Its founders were two 23-year-old expat vets from Queensland. Neither had any business experience, and the idea for the company was hatched while celebrating in a Munich beer hall . . . So how did they make it work? Mandy Johnson has enjoyed full access to all the major players in FCL to bring us an insider's view of this idiosyncratic and extraordinarily successful organisation. The result is essential reading for anyone interested in the machinations of starting a successful business from the ground up and staying there.
